Shipping policy

Shipping Policy

---

Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.

Shipping Rates & Delivery Estimates

A flat shipping fee of AED 15 applies to all orders under AED 100.

We offer free shipping on all orders of AED 100 and above.

Delivery estimates are typically within 2-5 business days for orders within the UAE. Please note that these are estimates and delivery times may vary.

Shipping Confirmation & Order Tracking

You will receive a Shipping Confirmation email once your order has shipped, containing your tracking number(s). The tracking information will be active within 24 hours.

Delivery Partners

Most deliveries are fulfilled directly by the Toyspry.com delivery team. When necessary, we partner with trusted third-party delivery services to ensure your order arrives safely and on time.

Damage or Loss

If your order is damaged or lost during shipping, please contact our customer support team immediately at +971 556643403 | +971 556261573. We will work with you to resolve the issue as quickly as possible.